Free WiFi is available throughout the hotel - in all guest bedrooms, as well as in the bar / lounge, for hotel guests.
Rooms are usually available from 2pm on day of arrival and must be vacated by 10.00a.m. on day of departure, although you are, of course, welcome to use all the hotels facilities after this time until your actual departure time (or if you arrive earlier).
Cancellations and insurance
INSURANCE IS ESSENTIAL
It is essential to take out adequate travel insurance to cover for all eventualities. If you decide not to take out insurance, you agree to the following terms:
ACCOMMODATION IS LET ONLY ON THE UNDERSTANDING THAT IN THE EVENT OF CANCELLATION FOR ANY REASON (including & not limited to illness or cancellation due to any circumstances arising from COVID-19, or any other reasons out of our control):
A CHARGE OF 66% OF THE REMAINING TOTAL COST OF THE TARIFF WILL BE MADE; VALID FROM ANY POINT AFTER A CONFIRMED BOOKING HAS BEEN MADE WITH THE NON-REFUNDABLE DEPOSIT.
CANCELLATION ON THE DAY OF ARRIVAL & NO SHOWS WILL INCUR THE CANCELLATION FEE OF 100%
Third Party Bookings: If you are booking rooms on behalf of other people who are/are not travelling with you, it is your responsibility to relay all information with regards to the Bell Rock Hotel and the accommodation booked; i.e. the room position/type/facilities, insurance & cancellation charges etc. A confirmed booking will be considered as informed to all parties travelling.
Single rooms are available, but please book early. They are very popular and many weeks are reserved from year to year.
A non-returnable deposit of one night's stay is required to confirm bookings. Provisional bookings for which no deposit is received within 7 days may be re-let.
Travel to Scilly is possible by boat, plane, and helicopter. The boat and planes are operated by the Isles of Scilly Steamship Company. For information on these visit www.ios-travel.co.uk. The helicopter service flies from Penzance is operated by Penzance helicopters. For more information on this service please visit www.penzancehelicopters.co.uk
Banks: Only Lloyds bank have a branch on St. Mary's. Lloyds which also has a cashpoint.
Valuables: The proprietors will not be responsible for loss or damage to visitors' valuables unless handed in to reception and a receipt obtained.
Cheques: We are no longer able to accept cheques for final balances on check-out.
Credit cards : We accept MasterCard and Visa for deposit and final account payment, at no extra charge.
Frequently Asked Questions?
Do you take dogs?
We regret that dogs or other pets are not permitted.
Can I check availability or book online?
We don't currently offer the facility to check availability or to book online, and ask instead that you call or email us with your enquiry.
There is a good reason for this. We aren't a faceless chain-style hotel, where all the rooms are exactly the same - our rooms vary in terms of location, size, layout, bathroom facilities and so on. We like to check that the room we book for you is the one most suited to your precise needs. We can also use the opportunity to explain things like travel to the islands, and to answer any questions you may have, which is particularly important if you haven't visited the islands before.
We are looking into the options for online bookings, but won't be offering it unless we can get it right.
Why is the Bell Rock Hotel only rated as 2 Star?
Our aim at the Bell Rock Hotel is to offer a high standard of accommodation and food, with excellent service and extra features such as our indoor swimming pool. Many guests ask, why are we not a 3 Star hotel?
The reason is that some of our compact double rooms, which are very popular, are not 3 Star size.
We do not have a lift, and our 23 rooms are on different levels (please see our access statement, and call us to discuss your booking if you have mobility problems). Also, we don't offer lunch or room service - as there is generally no demand for these - which are needed to achieve 3 Star status.
Our rooms are clean and contemporary, rather than being trendy and designer-driven, and we like to focus on traditional values like friendliness and good customer service, rather than flashy touches and excessive marketing. This keeps our costs down and allows us to offer you, the customer, some great deals. Why pay more for less?